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1.3 Based on 83 reviews
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  • Customers like
    • Got the initial info i needed 1
    • Hangs the phone on people when people are saying facts 1
    • Website 1
  • Customers don't like
    • Service 6
    • Poor customer service 6
    • Unorganized 4

Tax laws specify that I can only make amendments to my tax returns for no more than 3 years past, but they go back uncertain amount of years if you owe them money. My tax preparer did not file depreciation on my rental home, but now I have to pay back the depreciation. Even though I never claimed it. That is stealing, but since it's a "law" they can get away with it. How is this law legal? The IRS took my money when it did not belong to them. I paid my fair share and they want more. The IRS should not be allowed to get away with this. Read more

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In the last 5 years I had problems with identity theft. But Your office sent me and PIN number that will make the proces more secure. But is been a nightmare for me, again this year even with the PIN number I received a letter to call the IRS to identify myself again. After answering a few questions to the representative Mr. Montesinos # 0571512 he refer me to the local IRS office. Now again I have to take another day from my job to resolve the same problem of every year. I am a responsible citizen and is so unfair that we the responsible... Read more

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  • From mobile
  • Irs
  • 18 hours ago
  • #840015

Dallas office...mr. vives badge 1002869963...very rude caters to latinos only....he is the worst worker ever..fire him Add comment

I totally get that the IRS around tax season is extremely busy HOW EVER that gives a representative NO right to speak to me out of the side of his face! He chose his place of employment! Mr Emmitt.. Id #1001306983 Was VERY rude.. After asking a question he wouldn't give me a chance to respond and cut me off. At one point when I asked for his ID number he said "I can't f*@king believe this.. ma'am I told you once my ID number." and hung up on me. Mr Emmitt I'm by far a *** woman and no person speaks to me in the manner you did today. I don't... Read more

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  • From mobile
  • Irs
  • Apr 28
  • #837924

Been waiting 4 months for my refund!!! I want MY money. Calls to them they say the same BS every time"it's going to be another 6 weeks". Poorly run and biggest scam out there. Where is my f-ing money? If I owed them I doubt I would be given as much time. Major screw ups! I'm with Trump, get rid of this piece of ***! Add comment

The whole system needs overhauled.i am fed up with everything to do with government shady corrupt politicians and me paying extreamly high taxes to only see this lowlife corrupt government cloth,feed and give wages to illegal immigrants while i bust my *** working to only get nothing except keep to keep.paying inflated taxes .this whole systen with uncle sam is complete .and ps pay me my money i waited long enough .i live check to check because yous at the state level and federal level keep bilki g ne on extreamly high tax rate all because i... Read more

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I SUBMITTED AN INJURED SPOUSE FORM WITH THE IRS ALMOST 3 MONTHS AGO. 3 WEEKS AGO I WAS TOLD TO EXPECT MY REFUND ON 4-14-16. IT NEVER SHOWED. I THEN CALLED BACK AND WAS TOLD MY CASE HAD NOT EVEN BEEN LOOKED AT YET. THIS WAS 8 WEEKS AFTER THEY RECEIVED IT. NOW I AM BEING TOLD THEY MAILED A LETTER TO ME FOR FURTHER INFO 13 DAYS AGO--GUESS WHAT, I HAVE NOT SEEN IT YET. WHEN I CALL, WHICH I HAVE EVERYDAY, I SPEND HOURS ON HOLD AND THEN GET HUNG UP ON WHEN I STATE FACTS AND GET TOLD JUST TO WAIT LONGER. I THEN TRIED THE TAXPAYER ADVOCATE LINE. NO... Read more

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First of all, it is *** near impossible to just talk to a human on the phone at the IRS! There are so many automated services that cant answer my simple question because they are AUTOMATED. So irritating! This was a simple inquire. I needed to get a tax transcript faxed to my mortgage office in order to close on my house. 1. The year of transcript that I needed was filed under a different address, but you need to use the current filing address. This took 20 minutes to figure out, with no help from the automated service. 2. The automated... Read more

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  • From mobile
  • Irs
  • Apr 22
  • #834493

After sitting on hold for 45 min the so called professional representative (wish I had copied her ID#) gets on phone & yells a response at me when she repeated herself, which she didn't have to do because I heard the b***h the first time! The lame system they have is what directed me to this department & I was trying to explain that to her! Add comment

Filed taxes on 1-16-16 waited 21 days no refunf checked wheres my refund bars disapeared cno letter sent from irs called to be told i had to be verified asked why was no letter sent we waited for you to call us really asked a series of question rep stated the verication process was now cleared and that the irs had 90 days from then to send my refund ok 90 days wow well 90 days pass no refund no letter ever sent called 800 # go figure no rep all automated system called verification dept to be told just wait called back again every 2 days... Read more

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