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  • Customers like
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    • Website 1
  • Customers don't like
    • Service 6
    • Poor customer service 6
    • Lengthy on hold 5

I received a letter from IRS that I owed money. I did not understand why so I went to the Evansville Indiana office to ask a question. Inside there was one man sitting in the lobby and no one at the desk, just a touch screen that said push 1 for English. A female employee happened to walk by and ask if I had an appointment. I said no. She said pick up the phone on the wall and make an appointment. I said I just had a simple question. She... Read more

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  • From mobile
  • Jul 21
  • #886430

They have kept me on hold now for over 7 hours i hung up after five hours called nack been on hold two hours i took pics of my phonebto prove it. How can this even ne possable?

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So, as pictures show you can see I was on hold for over 2 hours with the irs! I had a simple question in regards to my husbands 2290 form and was given 2 numbers to call of which the first number gave me this number to call. 2 hours later I wasn't given any help or the answer to my question. This is what our hardworking tax dollars are going towards...some old bitter lady taking a paid 2 hour lunch break and coming back on the line to not be of... Read more

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Website keeps logging me out. Can't get person on phone. Worst M*****F*******ing customer service EVER!!!!!!!!!!!!!!! How the H am I supposed to get printed account info if I can't get online or phone service? Website keeps logging me out. Can't get person on phone. Worst M*****F*******ing customer service EVER!!!!!!!!!!!!!!! How the H am I supposed to get printed account info if I can't get online or phone service? Website keeps logging me out.... Read more

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In 2012 we filed for bankruptcy IRS accepted it and signed off now here is 2016 and the IRS decides they are going to go back and say oh no I am sorry we changed our mind, changed dates and lost returns so that this is in their favor. I have obtained an attorney and now the (I wont call her a lady) DEMON AMY is making life *** for my lawyer who is the best in KC and Amy came to my door demanding she come in and take inventory and start... Read more

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Went there today, the Security guard was soooooo RUDE, not helpful and disgusting... until a Mexican men walking in and they start to speaking in spanish. ( Amigo, amigo...) It was very frustrating as trying to get anyone to answer IRS phone. BAD! Them I went to Social security office, and I had a very delightful gentleman who gave me all the information that i need, include help in issues that I am not familiar. The IRS guy(awful) just told me... Read more

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My husband and I are hard working people. All we want to do is set up a payment plan for the amount we owe the IRS. We have had some hard years and had to add exemptions so that we could get as much money as possible from our paychecks. We have three children now under the age of 12. For the life of me I can't understand why getting through on the line is so impossible. We should not have to wait 45 minutes to speak to someone and then... Read more

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Yes I have a complaint! My husband and I have 3 small children, we are hard working people, and depend on our tax money...we filed our taxes early March and our state taxes are still being processed!! Absolutely rediculous, I fully understand the new safety measures in place, but over 4 months to review our taxes is not ok! You'd think we could get some sort of update at least...I am quite unhappy!! Read more

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I had the worse experience today with a IRS phone agent. My husband is overseas serving our country, and she did not want to help me at all. Her name is James or start with a "J "cause she barely wanted to open her mouth. Her ID number is 1000571407. Everything she said she could not help me with the next person did. She was so unbothered with my situation it was crazy. She showed me that she could careless about what I needed done. Then she... Read more

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It is unbelieveable that IRS keeps you on hold literally for hours. Many customer service reps are unprofessional and are not helpful. After hours of waiting they can hang up, switch you to smb else or you get disconnected somehow. The same non-sensical message: high call volume and please call another day. Horrible service... amazing that it is not taken more seriously by government. obviously many more people need to be hired and provided... Read more

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