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  • Dec 05
  • Tax services
  • Tax Services
  • 26
  • REVIEW RATING 3/5

It took 10 calls to learn that the automated system NEVER puts you in touch with a real person and only hangs up on you. After getting past that, I've called twice in two days and waited on hold for 60 minutes each time. In both cases, my call was sent to the WRONG department. Just now, I was transfered again with another 1 hour waiting period - TWO HOURS ON HOLD - the IRS needs to PAY ME for... Read more

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  • Nov 26
  • Government
  • Middletown, Ohio
  • Taxes Payment
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

It took me roughly 10 mins of Googling to find a phone number to contact them, could not find a number that was answered on the IRS website, the 2 local offices I called had a voice recording that stated that they did not have anyone there live to talk with. After 30 mins on hold I got a hold of someone apparently in the collections department (not the department I called), after they took my... Read more

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  • Nov 21
  • Government
  • Springfield, Pennsylvania
  • Check
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

paid IRS $803.00 in April 2014--at first we owed and then my acct. did an extension after I mailed a payment. I spoke to a lady named Lisa on 7/21 and said she will release the check- should have it in 2-4 weeks--called again 9/9-called again 10/9-got cut off and still no check. u literally wait an hour or more to talk to someone, who gives no info, still no $$ ..waste of my time! when u owe and... Read more

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  • Nov 18
  • Government
  • Lamar, Missouri
  • Amended Return
  • 31
  • REVIEW RATING 4/5

We amended, like the IRS said and used "Hardship" as we needed to do. The IRS rejected the year because they said it was too late to file for that year even though we were in a disaster area and had to move due t severe damages to a hurricane home. They rejected our refund due to the time limit in years to file. We file a 1040x and they rejected it? An amended return? When the IRS told us to... Read more

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  • Nov 13
  • Tax services
  • Mexico, Capital District
  • Refund Policy
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

I pay estimated taxes and have the SAME problem EVERY year. They NEVER give me my refund and I have to call them every 6 weeks for 11 months. Every time I call they sound clueless as to why I am calling (they obviously do not record any calls like they claim because it is always 'news' to them why I am calling). Also, I just called them right now and guess what? The lady hung up on my call... Read more

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  • Nov 10
  • Government
  • Paterson, New Jersey
  • Refund Check
  • 29
  • REVIEW RATING 4/5

I filed since April 14 2014, and 2 months later still no check. when i went back to H&R block, they told me the check got sent to the wrong address. I live there for more 20 years, and this is the first time this happen. I went to the office in my town Paterson NJ, and the employee there at the IRS office told me "oh there is an investigation going on ". and gave me a number to follow up.... Read more

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  • Oct 20
  • Government
  • Arizona, United States
  • Payment Arrangements
  • 56
  • REVIEW RATING 3/5

So you try to do the right thing and set up payment arrangements with the IRS. IRS won't take payments, won't work with your budget, said offered payments not enough. Instead, IRS places a tax and wage garnishment lien. Now, can't get a job due to the lien and they won't release it. What can one do if the IRS won't work with an American Citizen on unemployment? I guess the only left to do is get... Read more

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  • Sep 15
  • Government
  • Taxpayer Treatment
  • 88
  • REVIEW RATING 4/5

I am writing to state a complaint against the Worcester, MA IRS district office. A woman, who had arrived by taxi, and I arrived at the IRS office this morning at 11:00AM to be rudely told that we would have to come back at 2:00 PM as they were not taking anymore people at this time. Period, end of explaination. This is not the 1st time this has happened to me. This is about the 5th or mor time... Read more

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  • Aug 25
  • Government
  • Houston, Texas
  • Bad Service
  • 39
  • REVIEW RATING 3/5

Your service sucks I went to your I45 office in Houston early in the morning The AC wasn't working so they decided to close the office I waited two hours that's suck Then I decided to go your downtown office on 1919 smith The lady at the front desk Didn't lisent to what I was there for gave me a number I waited a hour, she called my number And said that's not I asked her She gave another number... Read more

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  • Aug 12
  • Government
  • False Accusations
  • 79
  • REVIEW RATING 4/5

I got a call from on of them claiming to an officer from the IRS;saying I had a warrant out for my arrest . I call the operator out on his bull and then he hung up. So i called him back about 3 times with 3 different numbers,then I made him an offer to provide the numbers of illegal immigrants for him to extort on a commission bases. He agreed and is now expecting a call with in the week. All in... Read more

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