OMG, the lady's voice tone when she was trying to "help" me was just nasty, and I was very polite. At one point I said, "not sure why this is starting to sound like you're arguing with me." I had a very valid tax fraud concern and worried about my employment at the...Read more
Dear miss hund thank you for your incredibly rude and unhelpful service, can't believe you're even able to sleep at night knowing you treat people who need your help this way. Waiting an hour on hold to speak to you was the highlight of my day, oh wait no it wasn't. If...Read more
We were audited again for our 2015 return. In 2016 we got a,refund for that year. Then in 3-2017 we get a,letter saying we owed $12,800 plus $789 interest. After telling them they nade a huge error jn our total income and retruning same pspers explaining their...Read more
Irs - Ms. Massicot #10006781115 very rude and unhelpful
I called to report an address change on Nov 17, 2017 at 8:20 am. I was immediately greeted with someone agitated and aggressive. After being on hold 30 plus mins. Although she clearly stated she was able to make the changes she also refused to do it.
Irs - Rude customer service
Had an appointment at an IRS office to resolve an issue. Patricia Coble was so rude to me. First, she wasn't even making eye contact and she was whispering so I could barely hear her. She then scolded me for not understanding her commands. I told her that I couldn't hear her and that she had to speak up son could hear her. She had an attitude with me.
Irs - Horrible phone etiquette
Horrible customer service! Excessive hold time ans when they pick up they place you on hold til you get tired on hang up. Ms Jackson you are fired!
Irs - Unprofessional
After I waited for over an hour the 2nd day in a row the rep gets on the phone to tell me the system is down as soon as I start to speak she talks over me then tells me to have a nice day and hangs up in my face Id#10026242434 she needs to be coached on how to talk to people we do pay their salaries
Here I am on now on hold 30 minutes exactly and not even anywhere near tax season, will be 40 mins by the time I am done typing this. It is pathetic and insulting that this agency is so lax in servicing the US public respectfully considering it is on OUR BACKS they...Read more
I work for a mortgage company and I needed to verify employment for an IRS employee. So, I called one of the many '800' numbers to contact customer service. The first time I called I was told it would be over an hour wait time, so I hung up. After waiting 3 hours, I...Read more
IRS Representative Holloway ID #1000730323. After being on hold for over an hour, I asked her regarding filing a specific form and she became patronizing and implied she wasn't there to school me and forced me off the line before I could get a word in. On hold for 2...Read more
I didn't like
- Manner in which i was spoken to
- Very unproffesional
- Being hung up on for asking a valid question
Called IRS about a letter they mailed to my recently deceased wife. Mr. Deaton answered and asked me for information about the letter. I did my best to find what he was asking me by reading off information on the letter. Surely the letter should contain that...Read more
I have been trying for several months now to get a letter of nonfiling for 2015 for my financial aid for college. They are so *** picky about how forms are filled out. I have sent in the correct forms twice now and the only response I get is my form sent back with a...Read more
Our worst nightmare is the IRS whose casual use of Frivolous is inaccurate to the extent it is misleading. For ten months I have called to understand what this charge means since the letter says nothing of what the problem is. For ten months I have been promised...Read more
I called this number 1 800 829 0922 (IRS) (in spanish) for details and informations what is the best way to pay my amount due, so when I called there was the automated system telling me that Im gonna be stand by for 15 or 30 minute and honestly that took me like 45...Read more
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