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1.3 Based on 119 reviews
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  • Customers like
    • Nothing absolutely nothing 3
    • Nothing at all 1
    • Website 1
  • Customers don't like
    • Service 6
    • Poor customer service 6
    • Lengthy on hold 5

I completely agree with you. I had my identity stolen 3 years ago and someone used my name and SSN to receive a tax refund. My husband and I filed electronically with a CPA and sent our amount due by April 15th. Apparently the US Treasury holds onto your money but the taxes filed were kicked back to the CPA, we were unaware that the IRS and CPA were playing ping-pong with our filing because someone had already filed erroneously using my name... Read more

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Wow! I recently applied for an FEIN and had a question. I just called the IRS at 1-800-829-4933 and the automated message said the IRS was too busy for my call at this time and instructed me to call back the following business day. The automated message then disconnected the call. Seriously? You are going to tell taxpayers you are too busy to help and hang up on us? Unbelievable. Your service to taxpayers is unacceptable and down right... Read more

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I was on hold for 45 minutes. When I finally get to speak with someone, I tell him my issue and how it was resolved last year. (I requested transcripts that were not mailed to me). I said exactly, I went thru this last year and someone faxed me my transcript, He interrupts saying, "Excuse me ma'am, I do work here so I do know how it works." Totally uncalled for. But I'm still upbeat, he asks me for my SSN. So I recite it, He says, "Oh that was... Read more

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  • From mobile
  • Sep 16
  • #920186

Irs says i owe 88 dollars and plus intrest but yet they take 95 dollars for one big *** mistake America obumer care against my well and 2013...here it is in 2016 saying i owe them...*** up system...i hate the irs...demolished the idiots with the irs

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I can't believe the IRS is allowed to treat people this way. I'm so upset that I've wasted a whole afternoon trying to get through to them. Hung up on once after a 30 minute hold. On hold for another 40 minutes. They finally answer, completely rude, and needed a piece of information that wasn't even relevant to my question. I told them I'd have to find it and I'd call back. So I call back and the automated message said they are not... Read more

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  • From mobile
  • Sep 15
  • #919347

Waited over 40 minutes on hold to be transferred to an agent that claimed there was static on the phone (when there was not) and hung up. Called back to stop auto payment and the woman would not even let me explain and kept talking over me giving me irrelevant info and then hung up. These people are the WORST. Extremely frustrating! !

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  • From mobile
  • Sep 13
  • #918307

Well, 22 long weeks ago my wife and i re-mailed our taxes back. Where is our tax refund.

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  • From mobile
  • Sep 13
  • #918208

Ugh. So *** not even worth writing. Long story short; They win. Despite horrible attitudes they'll remain secure in minimal effort government pay and perks. Keep my refund. I'd rather not speak to them again. Ugh...

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Now they are telling me i have to pay more to reinstate it, what a joke these clowns are. I filed a complaint with the Inspector General, let's see where this goes. Can't believe there are no checks and balances with these idiots. I have receipts for every payment. Made sure to keep them just in case for some weird reason i may need them in the future. well looks like the future is now. Going to the local office and have them get this... Read more

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yes I need my money now behind irs and they did not get to me in 2010. can your help me every thing I said it true to. yes mrs pulura lane stole my money in 2010 while she did my tax turn and she also was not licensed neither doing my tax and she even stole my $3345.00 in 2010. can your find me lawyer about this it been a long time from 2010-2016 now and I still not receive my money please text... Read more

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