I call phone # 1-80*-829-****. Of course every time I call I get a different representative. Each individual representative gives me different information pertaining to my amended tax return. The first time I called lady was very very nasty, talked to me as if i was dumb, non educated. She refused to answer a simple yes, no question. She refused to answer a simple yes no question due to the fact 16 weeks had not passed. The worst part of it all the IRS customer service representative decided to place me on hold for over a period of 28 minutes returning back to my phone call but she would not say word, and when I said hello she quick me back on hold in hopes I would hang up. Another time I called I was told by the IRS representative that my amended tax return is scheduled for me to receive it in eight weeks which would have been a week and a half prior to me calling. I never received anything! Another time I called I was told by the IRS customer service representative information pertaining to amended refund which includes mine as well are updated in the systems on Fridays no later than Sunday night. He furthermore explain to me although that is so, he noticed adjustment should have been made for amended refund the past Sunday as I was speaking with him on the Monday, although nothing had been ajusted ir updated although it should have been, as far as he was concerned. Again I reached out to the IRS customer service on May 5th 2017 at 9:58 a.m. the young lady I spoke with immediately seem to be aggravated. I aaked my question on regarding the status of my ammended return, and it seem to me as though i asperated her. The irs customer service representative "Moresio" began to pick an argument with me rather than to answer my quick question. She rhen placed me on hold. Shortly after, the irs customer servuce representative returned to mt phone call, told me my amendment returb may be "choosen" as it sits in "awaiting classification", and due to this which it could take longer than sixteen weeks to recieve. She also stated like she said this can be done, and this is why my amendment can take 16 week. From my knowledge, "classification" can mean several things, such as review, (of course they review it), that's the meaning of being processed. It can also be (which im sure), , placed i to a specific caterogory for its specific amending purpose. In other words a specific team of people deal " specifically"with specific amended tax returns. I thank God for his BLESSING!, for me reciecing my degree in Psychology, but that is not what matters. What matters is, Degree or No Degreet, just the fact of knowing , "No one of us is stupid!" Therefore she told me no more than I already know. The funny thing is the IRS customer service representative repeated and quickly added to her response to me ans said " As I said in the beginning of the conversation it takes 16 weeks in other words." She changed the form of words of my amendment tax return already being processed. I just often wonder, I know for a fact abd can 99.9 %, she was of a"African Amwrican race
Won't do any good to report this rude person. IRS employees are Federal and they have absolute job security.
They can be as rude as they want and get away with it. They know this, so they have no hesitation in being as big of an *** as they want.