IRS
Reviews and Complaints
IRS and identity theft
- Customer service
IRS screwed up my payment arrangment
- No answers to my problem
- Long hold times
- Unprofessionals
Preferred solution: Let the company propose a solution
Bad IRS customer service representive
Too Busy Message and Hung Up On Me
Waste 2 hours waiting and still got hung up on
First call was 42 minutes waiting, then this guy picks up the phone, starts to say his name, mutes it before coming back for the last couple digits of his employee id. What I did get was 000678142. So I start to explain my question when this MF *** his headset (you can hear it distinctly) and doesn't talk back. I wait an additional 4 minutes telling him I'm still here and he hangs up. I recorded the call (for quality assurance) and had to go to work, wasting almost an hour of my time.
Then, next day, I call back, wait another 37 minutes, and this woman picks up. I say good morning and start to explain the issue, when this B cuts me off and says "Just tell me the reason your calling about your refund". I'm taken aback since I was Fing telling her just that. I told her I have been hung up on, and trying to get more information about something on my return, and speak to a supervisor about the other guy, AND SHE THEN HANGS UP!!!!!!!!!!!!!! I have that recorded as well
Keep in mind, I didn't yell or anything like that. These people when they answer sound dead AF. And of course when you try to call the Complaint line, it's a labyrinth of prompts designed to not get you to a live person. I'm tired of this BS IRS
My income tax money i nver receive it that true i need my money now.
IRS FICA refund denial for erroneous social security and medicare tax held on student visa
Preferred solution: Full refund
Short Review on September&nbs-04:00;15,&nbs-04:00;2016
Basic customer service- NASTY MAN !
- Refusing to answer questions
- Customer service
- Never got help for my original problem
They won't tell you exactly what's wrong with your refund until it's too late
History repeats itself
First of all, I'd like to extend my appreciation to the gentleman I spoke with last year who told me usage of a PIN number would prevent 2015 from reoccuring. Remind me not to believe much of what IRS reps say. One year ago, I had the most difficulties with taxes I've had, making me realize just how confused, and unorganized outfit the IRS really is. I spent at least six hours on the phone talking to four different agents, who all told me a different story each time. I also received TWO 4883s and a 5071 before my refund finally arrived in October. Not wanting to go through the same garbage I did a year ago, I simply sent my return in and steered clear of all their "services" promoted. I used the PIN number from one of the only two pieces of mail the IRS had sent me this year. I did find it a bit odd the PIN from the letter dated in 1-16 contained a number listed as a 2014 PIN. Just the same, I put it down on my return and mailed it in just before 4-18. Things started looking odd once mid-May passed without my refund arriving. Just like a year ago, May passed with nothing, now here it is early June and I still haven't got it. Much to my delight, I still had to scowl when I came home 6-6 to find a piece of mail from the IRS waiting. Just by looking at the envelope, I could tell it was NOT my refund, causing me to fear a repeat of 2015. Certainly it couldn't happen, using a PIN to file would prevent the complications of a year ago from happening again. Imagine my surprise when I opened the envelope to find another infamous 4883C letter stating "they were unable process my return until they were able to verify my identity".My accountant filled in everything but the PIN and my signature, but they seem to believe my identity was compromised. I work a full time job (I've yet to miss a day) 8-530 M-F, and I do not have the time to *** and wait around for hours to talk to some IRS ***. Tech support, school loan, you name it, dealing with these IRS comics is every bit as bad, if not worse. I'd expect after I call the first time, I'll receive a 5071 saying they still can't verify my identity, and I'll have to call in again, and again, and again. I'd expect another 4883 letter to show up, too. Sorry to tell you *** but I don't have time to deal with this garbage again in 2016. Very disappointing taxpayers are at the mercy of an outfit that's not organized enough to even manage a lemonade stand. I've had to wonder if the IRS doesn't deliberately delay recipients owed large refunds with these tactics as I've been set to receive hearty amounts both years. I've said it before and I'll say it again, the less you have to do with the IRS, the better off you are. I find it rather incredible simply sending in my refund (sorry the figures weren't in my writing) would cause what's likely to be at least a three-month delay to receive it. I'd agree something serious needs to be done with the fools, they're obviously not prepared, or competent to handle all that's on their plate, thus making taxpayers miserable.
Irs Tax Refund Review
IRS SUCKS AND BULLIES THE LITTLE GUY! SHOULD HAVE *** OUT KIDS AND TOOK GOVT ASST WOULD HAVE BEEN EASIER!
Preferred solution: NONE WANT EVERYONE TO KNOW HOW LOW THE IRS WILL STOOP TO GET MONEY
Irs Customer Care Review from Newington, Connecticut
Short Review on May&nbs-04:00;27,&nbs-04:00;2016
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I agree. My tax preparer e-filed my return on 3/7 & I have yet to received my refund.
After the first 4 weeks, I contacted the IRS & was told that info was missing & that a inquiry would be filed. I would received a letter notifying me of the problem. On 5-12, after not hearing a peep, I contacted them again, this time a pleasant agent, went over my return & found nothing missing nor amiss. I was told that I would NOT be receiving said letter & that it would be processed as is, my refund would arrive in 4 weeks.
Well, today 6-10, I called again, this time the agent said that info was missing & after once again, explaining what I was told before. She said, that the return would be processed as is. I t would take a additional 22 days. WHAT!
The worse part is, I am disabled & not required to pay Fed. tax & I use this as forced savings.
Not no more.