My son filed his very first tax return this year. I actually completed it for him, so I know it’s 100% legit. I wasn’t shocked when the 4071c letter came, but the runaround that he’s been given by the IRS is ridiculous.
He tried going online to verify his identity. No luck. He was told to call the IRS. Last night he waited 20 minutes on the phone to speak to a representative. He verified all the information they asked for from his W-2 and the tax return that had been filed THEN he was told he still couldn’t be verified and would have to make an appointment to show up in person to an IRS office more than an hour away from where we live.
This would require, at the very least, a half day off from work. He’s talking about just forgetting about it, but he’s owed almost 550.00 from the feds, and it’s not right that this money is being withheld until he jumps through hoops THEY are making too difficult. I’m all for security, but there has to be a better way. A notarized letter verifying his identity? A certified copy of his birth certificate? Something from a professional tax preparer? Something? Anything? Just the fact that the *** letter came to the same address that is on his W-2 AND his tax return and he called about it should be verification enough.
I don’t know how many people are being treated like this, but I think it’s criminal for the IRS to be able to do this to citizens.
Product or Service Mentioned: Irs Tax Return.
Reason of review: Poor customer service.
I didn't like: Long hold times, Service.