IRS
Reviews and Complaints
www.irs.gov
Anonymous
Armenia, Quindio
Still waiting for my tax refund.
Almost one year & no tax refund. Try to call & cannot get through to a live person. Is it too much to ask the irs to do their job? I guess the answer is yes! I was told to prove who I was. After two attempts at this I was not able to talk to a live person. I would get online to "where is my check" & would get for almost a year that they are still processing it. How is this possible? I am a veteran of Vietnam, a retired U.S. Citizen living abroad & I could use the money.
Loss:
$1377
Reason of review:
No tax refund.
Preferred solution: Full refund
Anonymous
Deland, Florida
IRS clueless
I had the same issue, it has taken 6 days to even get a person on the phone at the IRS. No one can even tell me why my return was flagged. I have had the same job and used the same bank account for 14 years. I have not had any issue with identity theft at all. No one at the IRS can give me any answers. To take 6 to 9 weeks is unreasonable. I am well past the 21 day mark for my electronic tax return and have just now found out about the issue, although no one can tell me what the issue is. Having the same job and using the same bank account for 14 years should be their first clue that it isn't identity theft.
Reason of review:
Order processing issue
1 comment
Anonymous
Madison, Wisconsin
No Current Instructions?
Type in 2015 ****ez instructions and the PDF comes right up. The problem is when you open it, it is still the 2014 instructions. This happens with the instructions for the 1040a and 1040 forms as well. How can you file taxes without current instructions and tax tables. Seriously, someone took the time to change the link for the instructions to 2015 yet did not notice they are the instructions for 2014? You have a year to figure this stuff out, and it doesn't change that much folks!
Reason of review:
Bad quality
Anonymous
Houston, Texas
Irs - Tax Refund Review from Houston, Texas
Identity verify. I was told my refund would be released once the verify was complete once it was done was told up to 9 weeks go it to be mailed it should have been direct deposited.
It should not take that long to process that is not acceptable.
It should be released the same day it was completed. The IRS does NOT CARE ABOUT TAX PAYERS especially dive l since it takes so much time to refund people their money
Reason of review:
Order processing issue
2 comments
Anonymous
Luling, Texas
Other Product Review
Had the same problems with a rude agent that aswer the phone name was ms.dallas id number10006**** was very unprofessional and mean to me.
Reason of review:
Poor customer service
Anonymous
South Windsor, Connecticut
Irs Tax Return Review
I just got off the phone after trying to call for two days and they tell me there going tk hold up my return another nine weeks who the *** do they think they are i worked hard for that money they took enough from my family suggesstion stop pisssing off the american public and do your job!!!!#
Reason of review:
Order processing issue
Anonymous
Richmond, Virginia
Irs - Customer Care Review from Richmond, Virginia
The person I spoke with this morning was very rude as well but I remained kind just trying to check on the status of my return that worked hard for she started actually laughing when I asked her to check the system and then told me I need to be patient and stop jumping to conclusions I never experienced such bad customer service in my life nothing got resolved I've done call center work and I would have never talk to a customer that way truth is people just care unless it's their self going thru it
Reason of review:
Poor customer service
Anonymous
New York, New York
Review in Government and Politics category from New York, New York
Spoke with a Ms. Allen #100034**** whom provided poor service. She wasn't helpful in answering my questions. She didn't provide options only "no" yo every thing I asked..i asked for a number where i could file a complaint and she stated that she will give my number to her supervisor and she stated that sometimes her supervisor calls back and sometimes not depending on nature of call. That wasn't very promising for me because the rep could just opt to not fwd my info to her supervisor.its sad because all my other contacts to irs have been pleasant
Reason of review:
Poor customer service
1 comment
Anonymous
Hours waiting time to reach IRS
It is unbelieveable that IRS keeps you on hold literally for hours. Many customer service reps are unprofessional and are not helpful. After hours of waiting they can hang up, switch you to smb else or you get disconnected somehow. The same non-sensical message: high call volume and please call another day. Horrible service... amazing that it is not taken more seriously by government. obviously many more people need to be hired and provided some training ...(not sure why do I need to write 100 words here at least and wanted to be much more laconic and brief... the shorter the better).........................................................................................................................................................................................................................................................................................................................................................................................
Loss:
$400
Reason of review:
Poor customer service
2 comments
Anonymous
San Mateo, California
Irs Tax Return Review
Its a shame that every year during tax season u cant get your money on time but if the irs is due some money from u they are gonna get it.
Reason of review:
Problems with payment
Anonymous
Bellevue, Washington
Review in Government and Politics category from Bellevue, Washington
I was on hold for over an hour to ask for help with obtaining my IP Pin. The man who answered the phone was EXTREMELY rude. He kept talking over me and arguing with me while I tried to explain what I was calling for. He then threatened to end the call. I asked for his supervisor he said no and refused to tell me his ID when I asked several times after he said it so fast I could not write it down. He then hung up on me. It was 7:34pm EST. I was on hold since 6:28pm. The office is now closed and I have no answer to why I called in the first place. He never got my name or helped me. He was rude and unprofessional! Can someone find out who this is & file my formal complaint? This is ridiculous! I know calls are recorded..
Reason of review:
Poor customer service
Anonymous
New York, New York
IRS administration office employee manipulated by IRS commissioner ***-conspired with Wells Fargo to withhold our bank account holder's money.
I emailed complaints to TIGTA Oct, 2015, received complaints number from TIGTA in Dec, 2015 after my 2nd complaints emailed to TIGTA in Nov, 2015 but no development since as the IRS screen still showed tax owed in my account balance. what happened was IRS agents each sent "updated tax owed clear" letter to Wells Fargo bank compliance officer in the end of that day when received from our lawyer the "tax owed clear" letter which was issued by commissioner, but next day the agent sent a new letter to WF compliance officer and required bank to withhold our bank account, Jan. 2016 there are 5 "Tax Owed Clear" letter been issued by IRS ,Wells Fargo still withhold our accounts. The TAS lady told me it will be resolved in 4 months....
Cons:
- Systemic error
Reason of review:
Poor customer service
Anonymous
Taylor, Texas
Irs Tax Refund Review
Today i called the IRS to inquire about my refund. The agent id 100205**** was very rude. He stated that he could not look up my case. I know that this is not policy.
Reason of review:
Poor customer service
Shlome Khd
Champaign, Illinois
Created out of tax refund
I was working for a friends company in2008. I filed regular taxes. after I filed I was told I owed money because I was an indepent conractor. I told them that I did not think I was but I was assured that If I paid the taxex owed and it was discovered that I was not a contractor that I could get a refund. I filed papers and irs did investigation and it was decided that what i had been saying was true and in order to get refund I had to file more paperwork. well I think you know what happened. the Irs took their sweet time to file my paperwork,3 years in fact. the length of time when I could receive my refund. when i filed for a review for it ws obvious that the irs had stalled so as not to have to pay my refund,I was denied again.I am presently paying off another tax year for same employer and irs will not reduce tax owed after changing status for indepenent contactor to regular employee. they keep telling be to file amended return, but after review they maintain old tax bracket. if it fair that the irs audits themselves? so of course they will not be found in the wrong. I am poor so canot afford lawer,and amount owed 2000.00 does not warrent lawer.why do they cheat the poor?
Loss:
$2000
Cons:
- Staff
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Cottage Grove, Minnesota
Irs Account Review
Paid my tax bill off, irs has no record of it,plus they took another 100$ from my bank account. Now they owe me money and have for over a month. I should be able to charge them with interest and penalty fees!!! I need my $ back pay dammit! !!!!!!!
Reason of review:
Problems with payment
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This is Ridiculous!!!!!!! I will get a tax attorney! I have never went through this BS in all my life!!!!!!!!!!!!!!