Anonymous
map-marker Armenia, Quindio

Still waiting for my tax refund.

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Almost one year & no tax refund. Try to call & cannot get through to a live person. Is it too much to ask the irs to do their job? I guess the answer is yes! I was told to prove who I was. After two attempts at this I was not able to talk to a live person. I would get online to "where is my check" & would get for almost a year that they are still processing it. How is this possible? I am a veteran of Vietnam, a retired U.S. Citizen living abroad & I could use the money.
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Loss:
$1377
Reason of review:
No tax refund.

Preferred solution: Full refund

Anonymous
map-marker Deland, Florida

IRS clueless

I had the same issue, it has taken 6 days to even get a person on the phone at the IRS. No one can even tell me why my return was flagged. I have had the same job and used the same bank account for 14 years. I have not had any issue with identity theft at all. No one at the IRS can give me any answers. To take 6 to 9 weeks is unreasonable. I am well past the 21 day mark for my electronic tax return and have just now found out about the issue, although no one can tell me what the issue is. Having the same job and using the same bank account for 14 years should be their first clue that it isn't identity theft.
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Reason of review:
Order processing issue
1 comment
Guest

This is Ridiculous!!!!!!! I will get a tax attorney! I have never went through this BS in all my life!!!!!!!!!!!!!!

Anonymous
map-marker Madison, Wisconsin

No Current Instructions?

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Type in 2015 ****ez instructions and the PDF comes right up. The problem is when you open it, it is still the 2014 instructions. This happens with the instructions for the 1040a and 1040 forms as well. How can you file taxes without current instructions and tax tables. Seriously, someone took the time to change the link for the instructions to 2015 yet did not notice they are the instructions for 2014? You have a year to figure this stuff out, and it doesn't change that much folks!
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Reason of review:
Bad quality
Anonymous
map-marker Houston, Texas

Irs - Tax Refund Review from Houston, Texas

Identity verify. I was told my refund would be released once the verify was complete once it was done was told up to 9 weeks go it to be mailed it should have been direct deposited.

It should not take that long to process that is not acceptable.

It should be released the same day it was completed. The IRS does NOT CARE ABOUT TAX PAYERS especially dive l since it takes so much time to refund people their money

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Reason of review:
Order processing issue
2 comments
Guest

I have had the same job and used the same bank account for 14 years. The IRS flagged my tax return but no one can tell me why.

They say that it is for identity protection, first clue , I have had same job and used same bank account for 14 years. They wanted me to answer questions to prove who I was, I have used the same bank account for 14years and had the same job for 14 years should be the best way to confirm that. No one can tell me why it was flagged in the first place, which is ridiculous. To take 6 to 9 more weeks to process is absurd.

Especially when no one can tell me why.

The questions that was asked didn't really have anything to do with my taxes. I am well past the 21 days for my electronic tax return filing, and have just now been able to get a human on the phone, but still can't tell me why my taxes were flagged.

Machele Imf

This program reviews tax returns that are proactively identified by the IRS as potential identity theft and stops fraudulent refunds before they are issued. Apparently, IRS identified your return as potentially fraudulent.

All good things take time when you are dealing with a governmental agency.

They do not move with precipitous speed as they are government workers with more to do than just their job! Keep voting for democrats and it will only get worse.

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Anonymous
map-marker Luling, Texas

Other Product Review

Had the same problems with a rude agent that aswer the phone name was ms.dallas id number10006**** was very unprofessional and mean to me.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker South Windsor, Connecticut

Irs Tax Return Review

I just got off the phone after trying to call for two days and they tell me there going tk hold up my return another nine weeks who the *** do they think they are i worked hard for that money they took enough from my family suggesstion stop pisssing off the american public and do your job!!!!#
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Reason of review:
Order processing issue
Anonymous
map-marker Richmond, Virginia

Irs - Customer Care Review from Richmond, Virginia

The person I spoke with this morning was very rude as well but I remained kind just trying to check on the status of my return that worked hard for she started actually laughing when I asked her to check the system and then told me I need to be patient and stop jumping to conclusions I never experienced such bad customer service in my life nothing got resolved I've done call center work and I would have never talk to a customer that way truth is people just care unless it's their self going thru it
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Review in Government and Politics category from New York, New York

Spoke with a Ms. Allen #100034**** whom provided poor service. She wasn't helpful in answering my questions. She didn't provide options only "no" yo every thing I asked..i asked for a number where i could file a complaint and she stated that she will give my number to her supervisor and she stated that sometimes her supervisor calls back and sometimes not depending on nature of call. That wasn't very promising for me because the rep could just opt to not fwd my info to her supervisor.its sad because all my other contacts to irs have been pleasant
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Reason of review:
Poor customer service
1 comment
Guest

Ms.Allen #100034**** - pitiful excuse for a human being.

A perfect example of how not to do your job.

She was rude, stated " Why do I get all the penalty calls?" Answer: It's your job and you can't do that correctly.

Karma come around and you will get yours.

Anonymous

Hours waiting time to reach IRS

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It is unbelieveable that IRS keeps you on hold literally for hours. Many customer service reps are unprofessional and are not helpful. After hours of waiting they can hang up, switch you to smb else or you get disconnected somehow. The same non-sensical message: high call volume and please call another day. Horrible service... amazing that it is not taken more seriously by government. obviously many more people need to be hired and provided some training ...(not sure why do I need to write 100 words here at least and wanted to be much more laconic and brief... the shorter the better).........................................................................................................................................................................................................................................................................................................................................................................................
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Loss:
$400
Reason of review:
Poor customer service
2 comments
Guest

I have had this same experience for the past three weeks. I have been the victim of identity theft (someone filed for my tax refund the last two years).

I need a PIN to be able to file my tax return and they never sent it. So I go to get it online, it doesn't work. So I call the number they tell me to call...and of the 8-10 times I called they either hung up on me right away or after 1-2 hours of waiting they hang up on me. The ONE time someone did pick up I said 'I hope I got the right department' she said, the 'International Revenue Service?' I said, 'wait, what?' and she hung up!!!!

Yes, 'INTERNATIONAL not Internal' is what she said. After 2 hours of waiting that is what I got. This is absurd.

I can be a criminal and get better response getting my tax refund than the actual tax payer. They don't care and never will.

Guest

i originally filled for tax refund on 1-28-16.and im still waiting.im being audit this year for adding my 4 grandchildren.i send everything but there freaking underwear's.i was send a letter 3 times saying they need more time.well its been well over 90 days.need to mention that 2 of my grandkids were in a children's shelter and the other two were in a foster home.ive had them for 1 already.i have no help from gov.and i dont need it but i do need my refund! can anybody tell me where and who do i complain to when it come to irs

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Anonymous
map-marker San Mateo, California

Irs Tax Return Review

Its a shame that every year during tax season u cant get your money on time but if the irs is due some money from u they are gonna get it.
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Reason of review:
Problems with payment
Anonymous
map-marker Bellevue, Washington

Review in Government and Politics category from Bellevue, Washington

I was on hold for over an hour to ask for help with obtaining my IP Pin. The man who answered the phone was EXTREMELY rude. He kept talking over me and arguing with me while I tried to explain what I was calling for. He then threatened to end the call. I asked for his supervisor he said no and refused to tell me his ID when I asked several times after he said it so fast I could not write it down. He then hung up on me. It was 7:34pm EST. I was on hold since 6:28pm. The office is now closed and I have no answer to why I called in the first place. He never got my name or helped me. He was rude and unprofessional! Can someone find out who this is & file my formal complaint? This is ridiculous! I know calls are recorded..
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

IRS administration office employee manipulated by IRS commissioner ***-conspired with Wells Fargo to withhold our bank account holder's money.

I emailed complaints to TIGTA Oct, 2015, received complaints number from TIGTA in Dec, 2015 after my 2nd complaints emailed to TIGTA in Nov, 2015 but no development since as the IRS screen still showed tax owed in my account balance. what happened was IRS agents each sent "updated tax owed clear" letter to Wells Fargo bank compliance officer in the end of that day when received from our lawyer the "tax owed clear" letter which was issued by commissioner, but next day the agent sent a new letter to WF compliance officer and required bank to withhold our bank account, Jan. 2016 there are 5 "Tax Owed Clear" letter been issued by IRS ,Wells Fargo still withhold our accounts. The TAS lady told me it will be resolved in 4 months....
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Cons:
  • Systemic error
Reason of review:
Poor customer service
Anonymous
map-marker Taylor, Texas

Irs Tax Refund Review

Today i called the IRS to inquire about my refund. The agent id 100205**** was very rude. He stated that he could not look up my case. I know that this is not policy.
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Reason of review:
Poor customer service
Shlome Khd
map-marker Champaign, Illinois

Created out of tax refund

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I was working for a friends company in2008. I filed regular taxes. after I filed I was told I owed money because I was an indepent conractor. I told them that I did not think I was but I was assured that If I paid the taxex owed and it was discovered that I was not a contractor that I could get a refund. I filed papers and irs did investigation and it was decided that what i had been saying was true and in order to get refund I had to file more paperwork. well I think you know what happened. the Irs took their sweet time to file my paperwork,3 years in fact. the length of time when I could receive my refund. when i filed for a review for it ws obvious that the irs had stalled so as not to have to pay my refund,I was denied again.I am presently paying off another tax year for same employer and irs will not reduce tax owed after changing status for indepenent contactor to regular employee. they keep telling be to file amended return, but after review they maintain old tax bracket. if it fair that the irs audits themselves? so of course they will not be found in the wrong. I am poor so canot afford lawer,and amount owed 2000.00 does not warrent lawer.why do they cheat the poor?
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Loss:
$2000
Cons:
  • Staff
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Cottage Grove, Minnesota

Irs Account Review

Paid my tax bill off, irs has no record of it,plus they took another 100$ from my bank account. Now they owe me money and have for over a month. I should be able to charge them with interest and penalty fees!!! I need my $ back pay dammit! !!!!!!!
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Reason of review:
Problems with payment
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