IRS
Reviews and Complaints
Lynchman
- Poor customer service
- Eternal wait
- How they think they are god
IRS problem - Get our voice heard!
- Penalize the people who want to comply the policy
Preferred solution: Price reduction
IRS runaround
- Lengthy on hold
- Service
Preferred solution: i would like to speak to a person
Irs Tax Return Review
IRS - Impeccable Right to Steal
IRS Tax Advocate Personnel Threatened a Senior Citizen/Taxpayer
Today I was THREATENED by an IRS tax advocate. No person in this US should be threatened by anyone especially when that person is representing the IRS as an IRS tax advocate. These are IRS advocates but they do not represent the taxpayers but only represent IRS. They are clearly a smoke screen for IRS.
I was threatened to be turned in for fraud when attempting to turn in an hardship amended 1040 plus two other years original 1040's. The IRS tax advocacy is supposed to help with tax issues. I would like to know who the tax advocates at IRS work for because it seems to not be the taxpayer.
I am a 67 year old woman who has worked for the federal government all my life. i have never been arrested, never done drugs, do not drink. I try to be a law abiding citizen and have always been just a working mom and wife.
Both my parents died within a few months of one another. I then lost three other members of my immediate family, had breast cancer surgery, back surgery and another major surgery all within a period of 12 months. I then went through the probate from *** where we lost everything in attempting to be an administrator of my parents affairs. I got behind in filing taxes due to my health. I was attempting to "catch up" on our federal taxes when I called the 800 IRS number for an answer. Now the people who answer the 800 IRS number are the dumbest people I have ever spoke with in my entire life. These people treat taxpayers like trash after we have waited to talk to them for over 2 hours on the phone and then they still never know the answer to your question. The last 800 call I made was an IRS representative who, without my authorization to do so, contacted a tax advocate on my behalf without telling or asking me. Whenever the tax advocate called me I was surprised but thought they maybe could help me. My parents had no money when they died and after caring for them for two years their care took every single penny my husband and I had saved all our lives. We, at this time, have no heat nor do we have groceries and they are about to turn off our electricity. We are senior citizens with limited income and have never asked for help from anyone in our lives and are staying warm with space heaters and eating whatever we can find for now but running very low on food. I asked the IRS tax advocate for a hardship return monies for our taxes because my husband is diabetic and has heart problems and has had no medication for well over 4 months. The tax advocate then left for 2 weeks after speaking with me and there was no one to help me because it looks as though no one except the advocate who is dealing with your tax return will help you if you have a problem. The taxes were done, finished and faxed to her over two weeks ago. She called me today and told me that I WAS COMMITTING FRAUD????? She then proceeded to tell me that she will disallow my 2011, 2012 and 2013 due to fraud???? Now the reasons she told me were such as, that I could not turn in my business loss because I was self employed???? Then she told me that I cannot get earned income credit for mother and daddy because my parents did not qualify for earned income credit due to their age and that I needed to read the AGE LIMITS for earned income credit???? I have read the requirements and know them well.
She then proceeded on telling me what happens to people who commit fraud? She then goes on to tell me that I cannot collect any refunds due to the care of my parents and any of that care would just be out of our pocket. She then told me that I need to again read the age limits, she then told me that I could not collect monies for the college courses I took online and pretty much called me a liar because of taking college courses due to my age (she was faxed the papers with the school on them). She then told me that I could not get refunds on the first time homebuyer because I did not have the proper Form 5405 but when I looked back in my forms I DID SEND her the proper dated 5405. Then she was also sent a copy of our HUD forms but she stated she did not have those so somewhere around someplace are floating HUD forms with a great deal of personal information included in them. I asked her if she had my HUD papers and she stated NO but those were faxed straight behind my 5405 to her. She then again threatened me with "filing a fraudulent tax return" and how she would turn me in due to papers that were filed with the return showing I was unable to use that particular amount but I did not add those particular amounts in with the net amount due as was easy to see if one would look as the line is "0".
The tax advocate then told me I needed to go to the poor people's CPA and have them do my 1040's and the 1040x!!!??? She asked me why I put figures onto the return when I could not get the money and I told her it was showing the IRS that these amounts were what was available to use in case they might know of a circumstance that I did not in using the figures as that has happened to me before. If so they were not able to be used and would be losses amounts since I could not use them. This tax advocate then told me I should be turned in for filing fraudulent tax returns again, of which I did not do but said she was still thinking about turning me in while shaming me!!!!!. I then asked her "You mean I have to strip my return down to bare skeleton and bones in order to get back my money since our itemized was larger than our gross income? She stated that this is definitely what I would have to do. She informed me that I am ineligible to file my business expense/loss because I made no money in my business????? I told her I would have made money if not having to care for two dying parents but she said in order to file a business expense I have to show I made money??????? She then told me to fix my returns with a poor mans CPA and that I needed to find one close to where I lived. She then told me to do my returns AGAIN and turn them in whenever I have time to do it????? NOW she full well knows we have no food, no heat and this is a hardship tax return. She must have spent 5-10 minutes "shaming" me on the phone?????? Most other people have their kids to go for help. My husband and I have no kids to help us.
Now the IRS phone representatives informed me that I would not be getting the refund they have had since September. Not to expect anything from it is what they have said but we have received no letter and it looks as though an advocate will not help me find out about it all. The IRS kept the money on one year tax refund because it was a couple months too late so they kept the $8,000. That was return was from when Hurricane Ike destroyed our home. Now in the US Treasury so we have paid our fair share of taxes from that return monies being kept.
Whenever you look online there is no number to call and report an IRS tax advocate in to so it looks as if they do no wrong since there is no number to call to report them. Are these people really tax advocates because it is my understanding after 67 years that advocates are supposed to help a person!!! Not so with the IRS tax advocates!!
I am pleading with anyone who reads this DO NOT TO CALL THE IRS TAX ADVOCACY and to clearly watch out whenever you call the IRS 800 number line because those IRS operators/representatives will turn you and your tax information into a IRS tax advocate without your permission or your knowing what they have done until a tax advocate calls you on the phone and they would not tell me then without me fishing the information out of them.
I have never been treated so horrible in my entire life know by any entity of the federal government. This taxpayer advocacy woman plain and simply threatened me. Nothing else to call it except a threat. She totally manipulated the phone call by not allowing me to speak nor would she admit she was wrong about anything she had called me on. My husband and I try to live right and do other people the right way and have never committed fraud and would never think of nor know how or would want to commit fraud to IRS or anyone else. So now after I filed hardship for our tax return monies well over 2 months ago it seems as if no person at IRS advocacy is willing to help me since I am not allowed to speak to anyone else except the same advocate who is *** bent over the fraud thing. We will be losing our home soon and will be out of food sooner if we even make it that long as we are freezing now. The IRS seems not to want to help me in any way whatsoever in any regard in this matter. The only thing left for me to do is try to go congressional against the IRS tax advocate. I all honesty it seems as shame to have to go this route. The IRS has many good people who work there and ones who are extremely competent in their jobs. For any advocacy group to destroy their reputation when it is already "under scrutiny" seems such a waste.
I pray that someone, the proper person in the IRS advocacy office or in IRS will see this and pray they will help me out in this matter so we can get our money as the IRS tax advocate person made me take away any/all our credits when she made me do the returns over again and leave out all the credits.
Preferred solution: My proble should be given the highest priority available at this time. The guilty employee shold be greatly reprimanded and given intense training for the more complex issues such as mine.
Irs Customer Care Review
Irs Tax Return Review
Irs Online Tax Filing Review from Mountain View, California
Courtesy Disconnect
Unanswered
Preferred solution: Full refund
IRS are cowards and allow scams
- Lengthy on hold
- Rude unhelpful staff
- No one took me seriously
Preferred solution: I want the problems fixed and I am owed an apology
CUSTOMER SERVICE
Runaround circus act
- Eternal wait
- Poor customer service
- Organization
The IRS keeps hanging up when I call in
As if getting your taxes filed by a fraudulent *** isn't bad enough, I FINALLY get a letter telling me to use their id verify site or call the number. The ID verify started asking me questions about my ex- brother in law I never met because he was in the military when I was married to his brother.
WHAT?! So I call in and the number keeps hanging up on me. I just want my refund. Glad to know they're wasting so much of our money on one more non-working system that is killing us.
I have already worked hard for the money they took. I shouldn't have to waste more time on this.
I would like to live my life. What is important is that they are protecting my money from me, I guess.
Preferred solution: Full refund
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So, what's the problem? All you did was type a rant without any specifics. No wonder you have IRS problems.