Contact IRS Customer Service
IRS Phone Numbers and Emails
Toll-Free Number:
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(800) 829-1040Puerto Rico and the U.S. Virgin Islands
Customer Service:
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(512) 416-7750Austin
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(800) 829-0115Business Accounts
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(800) 829-3903Collections Department
IRS Email:
How to Contact IRS Customer Service?
Most Popular Number:
| Total calls: 1 596 | Issues resolved: 43 | Last call: Apr 14, 2025 |
IRS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call IRS is 8008291040. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as IRS may ask you for the following information to identify you as a customer: social security number, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call IRS is 8008291040. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as IRS may ask you for the following information to identify you as a customer: social security number, address or zip code or first and last name.
People call IRS mainly because of request for information, refund, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact IRS is info@irs.gov.
Contact Information
IRS Website:
IRS Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 7:00pm
How Good is IRS's Customer Service?
Summary of IRS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IRS?
Request for Information Question:
- “To check if I owe money”
- “I need help getting information from 2023 taxes filed and I need my pin number that I’m supposed to be getting every year”
- “Need help”
Refund Question:
- “Tax refund”
- “For my tax refund I didn't receive it”
- “My refund”
Payments and Charges Question:
- “I need a payment plan.”
- “Payment plans”
- “Fraudulent Activity”
Shipping and Delivery Question:
- “I'm just trying track the delivery of my refund check”
- “I didn't receive my 1040_X refund of $240.00”
- “Didn't receive any stimulus”
Return/ Replace Question:
- “Stolen tax returns”
- “Amended tax returns for 21 and 22”
- “Change banking info”
Account Question:
- “Hello my name is this Brandi Lee Casas I need to verify identity since I have a paper replacement drivers license”
- “Balance”
- “I need to verify if my business has an EIN”
Employment Question:
- “I need a copy of my 2020 w-2”
- “Seeing if I can still do my w-2s for I think 2018 but I'm missing a w-2”
- “To verify my w-2 to get my refund”
Cards Question:
- “To get my PIN number”
- “Need new PIN number”
- “A IP pin number”
Product/ Service Question:
- “Need paper work for tax refund from SSI and need an extension”
- “I am calling because I was working for a company as an employee they they had me as a 1099 employee when I should've been a W-2 I am looking how to get this resolved and switch to a W-2”
- “I'm send in documents that I didn't work at Amazon for my 2020 taxes and the irs took my refund”
Staff Question:
- “I received a letter from my county social service stating that they received a hit from irs stating that I had been working for the past three years I am totally disabled and haven't worked in years my services have been cut I need help fixing this p”
- “Customer service”
- “Technical service”
Website/ Application Question:
- “Suspended application for ID me 2 days ago”
Other Question:
- “Id”
- “Someone is trying to claim my kids”
- “Tax debt”
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