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Started at 8:03 am on 1/23/2017 I filed all my missing tax returns 4 months ago i get money back on 3 out of 4 years... so they sent me a letter telling me they are holding my 2016 returns until 2013 to 2015 has been completed...

which is understanding. But all of a sudden another letter telling me now 2013 is missing i need to call i did 2 months ago and they found it.. was told everything should be clear by 1/20/2017 to call back if i haven't received my refund.. So i called today and get told well your 2014 and 2015 taxes are missing how you filed...

i got pissed because H&R Block did them and on my copy they all said the same thing i file married with joint.... So now here comes the fun part 4 and a half hours later being transferred 7 different times to different people i still have no real answer on WTF is going on with my refund.. The last man who was really nice did some extra leg work and now has me in touch with an advocate to try and solve these issues what ever they may be.........

enough is enough there should be only one person working on one tax return at time not pass it around because they get lazy.... President Trump should fire every single one of these so called government employees who do not know how to do their job and solve the problem............

Product or Service Mentioned: Irs Tax Return.

Reason of review: Poor customer service.

Monetary Loss: $13000.

Preferred solution: Let the company propose a solution.

I didn't like: All of it.

Company wrote 0 public responses to the review from Jan 23.
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You probably aren’t getting the refund because you filed too late for 2013... I thought you had to file within 3 years. Why haven’t you filed taxes in 4 years??

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