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4 comments

The reps havd horrible customer service skills.

Reason of review: Poor customer service.

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Guest

I just wanted pay my tax bill. Online site did not work so, I call the toll free # hoping they could help me pay my bill.

He said he had no control over the web site. Could I talk to someone who can help with the site? No. I asked if I could pay over the phone.

He said they can only set up a payment plan. I asked why couldn't he take my payment then. He got nasty saying " do you think i'm lying! You're getting smart with me!" All I wanted to do was pay my bill.

Who needs to talk to someone like this. I finally told him "I don't need this." and hung up.

IRS, wake up! Make it a little easier here to pay our bills!!!

Guest
reply icon Replying to comment of Guest-1364573

take your most recent statement from the IRS, go onto IRS.GOV and click payments, bank account, enter your info and you can pay your bill that way. Also options to pay by credit card

Guest
reply icon Replying to comment of Guest-1367317

annnnnnddddddd.... the site is "experiencing technical difficulties" perpetually.

Honestly, every day since March 1st. I call and try to set up a payment plan, they tell me to wait for my access code in the mail in order to set up a payment plan, annnnnnndddddd.... then there are technical difficulties..... still.

The IRS needs to get with the program. Christ almighty.

Guest
reply icon Replying to comment of Guest-1364573

They are so rude, it's beyond anything I've ever heard of. They enjoy being mean to people.

My accountant used to work for them. He said they loved messing with people.

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