It took me roughly 10 mins of Googling to find a phone number to contact them, could not find a number that was answered on the IRS website, the 2 local offices I called had a voice recording that stated that they did not have anyone there live to talk with. After 30 mins on hold I got a hold of someone apparently in the collections department (not the department I called), after they took my info I was told that they do not take payments.
I had to call an outside company to pay the IRS. Another 15 mins on the phone with the robot and I got my taxes paid off.
So in conclusion over 45 mins and 4 different phone calls to pay someone money that they are owed, completely unacceptable.
Reason of review: Poor customer service.
Preferred solution: Use the money that you are paid by our taxes properly. .